💬 FAQ & Customer Service
Localized Support / 本地化客服 / Atención al Cliente
🇪🇸 Español
Email: [email protected] · Respuesta en 24 horas
Ofrecemos atención al cliente en español. Escríbenos para obtener ayuda con tu pedido, tallas o cualquier consulta.
Frequently Asked Questions
How do I find my bra size?
Check our
detailed size guide. Measure your underbust for band size and fullest bust for cup size. We also offer free exchanges on first purchases if the size doesn't work.
How long does shipping take?
US standard shipping takes 5-8 business days. Express shipping takes 2-3 business days. International orders take 10-20 business days depending on customs. Free standard shipping on orders over $75.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn with tags attached. See our
full return policy for details.
Do you ship internationally?
Yes, we ship to most countries. Shipping costs are calculated at checkout. Customs duties and import taxes are the buyer's responsibility.
How do I care for my lingerie?
Hand wash recommended in cold water with mild detergent. Hang to dry — never use bleach or fabric softener. Proper care extends the life of your delicate lingerie.
Can I change or cancel my order?
Orders can be modified within 1 hour of placement. Email us immediately at
[email protected] with your order number.
Do you offer gift packaging?
Yes! All orders are beautifully packaged in our signature YLISHI gift boxes with tissue paper — perfect for gifting. Add a gift note at checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely.