Frequently Asked Questions
Quick answers to the things our customers ask most. Still stuck? Contact our care team — we reply in English (or 䏿–‡) within 24 hours.
How do I find my bra size?
Measure your underbust (band) and fullest bust, then subtract to get your cup. Our Size Guide has a step-by-step tutorial and full bra & panty charts (bras 32A–38D, panties XS–XXL). When between sizes, size up for lace/non-stretch styles.
Do YLISHI sizes run small?
Our sizing follows standard US/UK conventions shown in the Size Guide. Lace and satin styles have less stretch, so if you're between sizes we recommend sizing up. Seamless stretch styles fit true to size.
What if my size is out of stock?
Sign up for restock alerts on the product page, or email [email protected] with the style and size — we'll let you know as soon as it's back.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and most major cards through our secure checkout. All transactions are encrypted (SSL).
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them, as long as they haven't shipped. Email [email protected] with your order number and we'll help.
How long does shipping take?
Orders are processed in 1–3 business days. After shipping: Standard (free) usually arrives in 7–15 business days, and to the US/UK/EU often 10–20 days depending on customs; Express (DHL/FedEx) arrives in 4–8 business days. See full details on our Shipping & Returns page.
Where do you ship from?
We ship worldwide from our facility in Shantou, Guangdong, China — the underwear manufacturing capital of the world. Tracking is emailed once your order leaves our warehouse.
How do I track my order?
Once shipped, you'll receive a tracking number by email. Track anytime from your My Account page or by emailing us. Note: tracking may take 2–3 days to show movement after dispatch.
Will I have to pay customs or import duties?
International orders may be subject to customs duties, taxes, or fees charged by your destination country. These are the buyer's responsibility and are not included in the product or shipping price. We declare items at their true value; if you need a different invoice note, tell us before shipping.
What is your return policy?
We offer 30-day returns & exchanges on unworn, unwashed items with original tags. For hygiene reasons, panties and thongs can only be returned if defective. Full policy on our Shipping & Returns page.
How do I start a return or exchange?
Email [email protected] with your order number and reason. We'll send a return authorization and instructions. Exchanges are processed the same way — tell us the size/style you'd like instead.
When will I get my refund?
Refunds are processed within 5–7 business days of receiving your return, to your original payment method. Your bank may take an extra 3–10 business days to post it.
What are your bras made of?
We use a blend of soft nylon/spandex and breathable cotton, with lace and mesh accents depending on the style. Material details are listed on each product page. For fabric guidance, see our Lingerie Fabrics Guide.
How do I wash delicate lingerie?
Hand-wash or use a lingerie bag on a gentle cold cycle, lay flat to dry, and avoid bleach. Full care steps in our Lingerie Care Guide.